Customers in Switzerland: SOFTS voluntarily grants a 14-day return period under the conditions stated on this page. This contractual return policy does not limit any statutory rights relating to defective goods.

Consumers in the European Union: the following statutory withdrawal information applies where EU consumer law is applicable to your order.

To exercise your right of withdrawal, you must notify us by hello@softscollective.com — by means of a clear declaration (e.g. by email) of your decision to withdraw from this contract. The withdrawal period is met if you send the notification before the withdrawal period expires.

If you withdraw, we will refund the payments received from you, including the cost of standard delivery, without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we have received the goods or you have supplied evidence that you sent them back, whichever occurs first. Additional costs resulting from your choice of a delivery method other than our least expensive standard delivery are not refunded.

Return shipping costs are the responsibility of the customer and will not be refunded.

• For our voluntary Swiss return policy, items should be unworn, unwashed and returned with their original tags
• Return must be initiated within 14 days of receiving the item
• Please handle and inspect items only as you would in a physical store

Items that cannot be returned:

• Individually printed or personalized items (if offered)
• Items excluded from a voluntary return because they have been worn, washed or damaged beyond ordinary inspection

For EU consumers exercising a statutory right of withdrawal, you are responsible only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the item. Statutory rights for defective or incorrectly supplied goods remain unaffected.

EU consumers may use the optional model form below. A clear statement by email is also sufficient.