The party responsible for processing your personal data is:

SOFTS
8572 Berg, Switzerland
Email: hello@softscollective.com

Co-responsible for technical processing is Shopify International Ltd., 2nd Floor Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, Ireland — as operator of the e-commerce platform on which this store runs.

When you place an order or visit our website, we collect the following data:

• Contact details — name, email address, phone number
• Delivery address — street, postal code, city, country
• Payment data — payment method (full card details are processed directly by Shopify Payments)
• Order data — items purchased, order number, order history
• Usage data — IP address, browser type, pages visited, time spent

We use your data exclusively for the following purposes:

• Processing and shipping your order
• Communication regarding your order (confirmation, shipping info, returns)
• Compliance with legal retention obligations (e.g. accounting)
• Improving our website and shopping experience

We will not send you newsletters or marketing emails without your explicit consent. The legal basis for processing is Art. 6(1)(b) GDPR (contract performance) and Art. 6(1)(c) GDPR (legal obligation).

Your data is only shared with third parties to the extent necessary for order fulfillment:

• Shopify — platform operator (data storage, payment processing)
• Swiss Post (Die Schweizerische Post) — shipping provider for Swiss orders (name and delivery address)
• DHL — shipping provider for German orders (name and delivery address)
• UPS — shipping provider for orders to the rest of Europe and the UK (name and delivery address)
• Shopify Payments — payment processing

We do not sell your data to third parties or share it for advertising purposes.

Our website uses cookies — small text files stored on your device. We use the following cookies:

• Essential cookies — for the shopping cart, session, and basic store functionality (no consent required)
• Analytics cookies — Shopify Analytics, to understand how visitors use our site (only with your consent)

You can disable cookies in your browser settings at any time. This may affect the functionality of the store.

You have the following rights regarding your personal data:

• Access — you can request information about what data we hold about you
• Correction — incorrect data will be corrected upon request
• Deletion — you can request deletion of your data, unless legal retention obligations apply
• Objection — you can object to the processing of your data
• Portability — you can receive your data in a common format

To exercise these rights, contact us by email. You also have the right to lodge a complaint with the relevant data protection authority.

For privacy-related questions, reach us here: