We dispatch every order as fast as possible — usually within 1–2 business days. Within Switzerland we ship with Swiss Post PRIORITY Plus (1–2 business days). Germany ships with DHL Standard (3–5 business days). The rest of Europe and the UK ship with UPS Standard (2–5 business days). You'll receive a tracking link by email as soon as your order is on its way.

Destination	Carrier	Cost	Free Shipping From	Delivery Time
Switzerland	Swiss Post PRIORITY Plus	CHF 7.90	CHF 100	1–2 business days
Germany	DHL Standard	CHF 9.50	CHF 200	3–5 business days
Rest of Europe & UK	UPS Standard	CHF 15.90–19.90	CHF 250	2–5 business days

All orders are fully tracked — you'll get a tracking link by email once your order ships.

Yes — we currently ship to Switzerland, Germany, Austria, the rest of Europe, and the United Kingdom. Switzerland ships with Swiss Post, Germany with DHL, and the rest of Europe/UK with UPS — all fully tracked. Shipping outside of Europe is not yet available but is coming soon. Follow us on Instagram @softs.co for updates.

Absolutely — every order ships with a tracking link from the relevant carrier (Swiss Post, DHL, or UPS depending on destination). Once your order is on its way, you'll receive an email with your tracking link and can follow your package in real time. If you don't receive a tracking email within 2 business days, check your spam folder or contact us at hello@softscollective.com.

We offer 14-day free returns on all unworn, unwashed items with original tags attached. To start a return, email us at hello@softscollective.com with your order number and reason for return.

• Email us at hello@softscollective.com within 14 days of receiving your order
• Include your order number and the reason for the return
• We'll send you the address to ship your order back
• Pack the item in its original packaging and drop it off at any Swiss Post branch or your local postal carrier (international)
• Your refund will be processed within 5–7 business days of us receiving the item
• Please note: return shipping costs are the responsibility of the customer

Yes! We offer free size exchanges within 14 days. Simply email us with your order number and the size you'd like instead. If the new size is in stock, we'll ship it to you as soon as we receive your return. Note that stock is limited, so we recommend checking availability first.

Refunds are processed within 5–7 business days of us receiving and inspecting your return. The refund will be credited back to your original payment method. Depending on your bank, it may take an additional 2–3 days to appear on your statement.

The Soft Hoodie is designed with a boxy, oversized fit with dropped shoulders. We recommend ordering your usual size. If you prefer a more fitted look, go one size down. If you want an even more oversized silhouette, go one size up.

Size	Chest	Length	Sleeve
XS	88 cm	64 cm	58 cm
S	92 cm	66 cm	60 cm
M	96 cm	68 cm	62 cm
L	100 cm	70 cm	64 cm
XL	106 cm	72 cm	66 cm

All measurements are approximate and taken flat.

The Soft Hoodie is pre-washed and pre-shrunk during production, so minimal shrinkage should occur. To keep it in perfect condition, always wash at 30°C or lower and avoid tumble drying. Washing inside out helps preserve the colour and texture.

The Soft Hoodie is made from a 460 GSM heavyweight cotton-fleece blend. This weight is what gives it the premium, structured feel that sets it apart from standard hoodies. The fabric is breathable, soft against the skin, and incredibly durable — built to last years, not seasons.

• Machine wash at 30°C (cold wash) on a gentle cycle
• Wash inside out to preserve colour and texture
• Do not tumble dry — lay flat or hang to dry
• Do not bleach or use harsh detergents
• Iron on low temperature if needed, on the reverse side

Following these care instructions will ensure your hoodie stays in perfect condition for years.

SOFTS is designed in Switzerland and manufactured in Europe. We work with ethical production facilities that meet strict quality and labour standards. We believe that knowing where your clothes come from matters — and we're proud of where ours come from.

Sustainability is at the core of what we do. We use organic cotton, responsible dyeing processes, and minimal packaging. We also believe that buying fewer, better things is inherently more sustainable than fast fashion. A SOFTS hoodie is built to last — that's the most sustainable choice of all.

We accept the following payment methods:

• TWINT — Swiss mobile payment
• Visa & Mastercard — credit and debit cards
• PayPal
• Klarna — buy now, pay later

All payments are processed securely via Shopify Payments. We never store your payment details.

Orders can be cancelled or changed within 2 hours of placing them by emailing hello@softscollective.com with your order number. After this window, the order will have been processed and can no longer be changed — but you can still return it within 14 days of receiving it.

We're really sorry to hear that. Please email hello@softscollective.com within 48 hours of receiving your order with your order number and a photo of the item. We'll send you a replacement immediately and cover all return shipping costs. No questions asked.

Enter your discount code in the "Discount code" field on the cart page, then click Apply. The discount will be deducted from your order total automatically. Codes are case-insensitive and can only be used once per customer unless otherwise stated.