Tracking is included only where the selected shipping option states “Tracking”. Converted prices follow the market’s .95 rounding; checkout confirms the final amount.

Yes — we currently ship to Switzerland, Germany, the Netherlands, Austria, France, Italy, Spain, the rest of the EU and the United Kingdom. Switzerland ships with Swiss Post, Germany with DHL, the Buddies countries and UK with Swiss PostPac, and the rest of the EU with UPS. Tracked and untracked options are clearly marked at checkout.

Tracking is available for all destinations. For the Buddies countries and the UK, choose the option marked + Tracking at checkout. If you select an untracked option, no live tracking link will be sent. For questions, contact us at hello@softscollective.com.

We offer a 14-day return period. Return shipping costs are paid by the customer. To start a return, email us at hello@softscollective.com with your order number and a clear statement that you wish to return the item. You do not need to give a reason.

• Email us at hello@softscollective.com within 14 days of receiving your order
• Include your order number and the reason for the return
• We'll send you the address to ship your order back
• Pack the item in its original packaging and drop it off at any Swiss Post branch or your local postal carrier (international)
• Your refund will be processed within 5–7 business days of us receiving the item
• Please note: return shipping costs are the responsibility of the customer

If you need a different size, email us within 14 days with your order number. Size changes depend on availability and are handled under our return policy. Return shipping costs are paid by the customer, so we recommend checking the product-specific size chart before ordering.

Refunds are processed within 5–7 business days of us receiving and inspecting your return. The refund will be credited back to your original payment method. Depending on your bank, it may take an additional 2–3 days to appear on your statement.

Fits vary between SOFTS products, so please use the size chart on the relevant product page before ordering. The Stadium Tee has a close transition between sizes M and L; from 182 cm we recommend checking size L carefully. If you are between sizes, choose the larger size.

Natural fabrics can change slightly when washed. To protect the fit, colour and print, follow the care label, wash at 30°C, turn the item inside out and do not tumble dry.

Materials and construction vary by product. Please check the Product Details section on the relevant product page for the information that applies to your piece.

• Machine wash at 30°C (cold wash) on a gentle cycle
• Wash inside out to preserve colour and texture
• Do not tumble dry — lay flat or hang to dry
• Do not bleach or use harsh detergents
• Iron on low temperature if needed, on the reverse side

Always follow the care label attached to your specific product.

SOFTS is designed in Switzerland and manufactured in Europe and Asia. We work with selected production partners that meet our quality standards. Knowing where your clothes come from matters — and we're proud of where ours come from.

We build focused collections and work with selected production partners in Europe and Asia. Our priorities are the fabric, fit, finish and making sure every new piece has a clear reason to exist.

We accept the following payment methods:

• TWINT — Swiss mobile payment
• Visa & Mastercard — credit and debit cards
• PayPal
• Klarna — buy now, pay later

All payments are processed securely via Shopify Payments. We never store your payment details.

Orders can be cancelled or changed within 2 hours of placing them by emailing hello@softscollective.com with your order number. After this window, the order will have been processed and can no longer be changed — but you can still return it within 14 days of receiving it.

We're really sorry to hear that. Please email hello@softscollective.com as soon as possible with your order number and a photo of the item. Reporting it within 48 hours helps us resolve the issue quickly, but does not limit your statutory rights. For confirmed defective or incorrectly supplied items, SOFTS covers the return shipping costs and arranges the appropriate replacement or refund.

Enter your discount code in the "Discount code" field on the cart page, then click Apply. The discount will be deducted from your order total automatically. Codes are case-insensitive and can only be used once per customer unless otherwise stated.