Destination	Carrier	Cost	Free Shipping From	Delivery Time
Switzerland	Swiss Post PRIORITY Plus	CHF 9.90	CHF 75	2–3 business days
Germany	DHL Standard	CHF 8.90	CHF 75	3–5 business days
Rest of Europe	UPS Standard	CHF 17.90	CHF 250	3–5 business days
United Kingdom	UPS Standard (GB)	CHF 19.90	CHF 250	3–5 business days

All orders are fully tracked — you'll get a tracking link by email once your order ships.

Yes — we currently ship to Switzerland, Germany, Austria, the rest of Europe, and the United Kingdom. Switzerland ships with Swiss Post, Germany with DHL, and the rest of Europe/UK with UPS — all fully tracked. Shipping outside of Europe is not yet available but is coming soon. Follow us on Instagram @softs.co for updates.

Absolutely — every order ships with a tracking link from the relevant carrier (Swiss Post, DHL, or UPS depending on destination). Once your order is on its way, you'll receive an email with your tracking link and can follow your package in real time. If you don't receive a tracking email within 2 business days, check your spam folder or contact us at hello@softscollective.com.

We offer a 14-day return period. Return shipping costs are paid by the customer. To start a return, email us at hello@softscollective.com with your order number and a clear statement that you wish to return the item. You do not need to give a reason.

• Email us at hello@softscollective.com within 14 days of receiving your order
• Include your order number and the reason for the return
• We'll send you the address to ship your order back
• Pack the item in its original packaging and drop it off at any Swiss Post branch or your local postal carrier (international)
• Your refund will be processed within 5–7 business days of us receiving the item
• Please note: return shipping costs are the responsibility of the customer

If you need a different size, email us within 14 days with your order number. Size changes depend on availability and are handled under our return policy. Return shipping costs are paid by the customer, so we recommend checking the product-specific size chart before ordering.

Refunds are processed within 5–7 business days of us receiving and inspecting your return. The refund will be credited back to your original payment method. Depending on your bank, it may take an additional 2–3 days to appear on your statement.

Fits vary between SOFTS products, so please use the size chart on the relevant product page before ordering. The Stadium Tee has a close transition between sizes M and L; from 182 cm we recommend checking size L carefully. If you are between sizes, choose the larger size.

Natural fabrics can change slightly when washed. To protect the fit, colour and print, follow the care label, wash at 30°C, turn the item inside out and do not tumble dry.

Materials and construction vary by product. Please check the Product Details section on the relevant product page for the information that applies to your piece.

• Machine wash at 30°C (cold wash) on a gentle cycle
• Wash inside out to preserve colour and texture
• Do not tumble dry — lay flat or hang to dry
• Do not bleach or use harsh detergents
• Iron on low temperature if needed, on the reverse side

Always follow the care label attached to your specific product.

SOFTS is designed in Switzerland and manufactured in Europe and Asia. We work with selected production partners that meet our quality standards. Knowing where your clothes come from matters — and we're proud of where ours come from.

We build focused collections and work with selected production partners in Europe and Asia. Our priorities are the fabric, fit, finish and making sure every new piece has a clear reason to exist.

We accept the following payment methods:

• TWINT — Swiss mobile payment
• Visa & Mastercard — credit and debit cards
• PayPal
• Klarna — buy now, pay later

All payments are processed securely via Shopify Payments. We never store your payment details.

Orders can be cancelled or changed within 2 hours of placing them by emailing hello@softscollective.com with your order number. After this window, the order will have been processed and can no longer be changed — but you can still return it within 14 days of receiving it.

We're really sorry to hear that. Please email hello@softscollective.com as soon as possible with your order number and a photo of the item. Reporting it within 48 hours helps us resolve the issue quickly, but does not limit your statutory rights. For confirmed defective or incorrectly supplied items, SOFTS covers the return shipping costs and arranges the appropriate replacement or refund.

Enter your discount code in the "Discount code" field on the cart page, then click Apply. The discount will be deducted from your order total automatically. Codes are case-insensitive and can only be used once per customer unless otherwise stated.